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We are a boutique research and consulting firm specializing in Voice of the Customer program design and optimization, and market research-based strategy and innovation testing.

PROJECT SPOTLIGHT

Helping a Telecommunications Provider Launch New Features

A major US telecom company turned to OGC to help them develop a fine-tuned marketing strategy for its new product

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WHAT WE DO

CUSTOMER EXPERIENCE MANAGEMENT (CEM)

MARKET

RESEARCH

DATA

VISUALIZATION

As a Medallia Certified Advisory Partner OGC offers a range of services - from planning and training to insights reporting and advanced workshops - to help Medallia clients maximize their Custom Experience Management program's impact on customer experience.

Learn more about our CEM offerings

CLIENTS

ABOUT US

OGC is a boutique research and consulting firm specializing in Voice of the Customer program design and optimization, and in market research-based strategy and innovation testing.

OGC’s mission is to help companies become more insightful, create happier end-customers and uncover opportunities to grow their businesses. We offer a range of training and insights reporting services to help clients maximize their Customer Experience Management program impact.

OGC also employs a hands-on approach to market research, combining a comprehensive discovery process with advanced data analysis techniques to draw conclusions collaboratively in cross-functional teams.

OGC is headquartered in New York City, with an additional office in the historic district of downtown Tel Aviv, Israel.

Or Gorsky - Director

Or founded the Insights consulting practice at Medallia and authored several units of Medallia’s Operational CEM Certification Course. In 2012 he founded OGC, a boutique consulting group that has become Medallia’s preferred delivery partner for Insights Consulting and Training Curriculum Development.

THE TEAM

CONTACT

OGC Global

245 8th Ave, Suite 112

New York, NY 10011

Email: info@ogcglobal.com

CASE STUDIES