We are a boutique research and consulting firm specializing in Voice of the Customer program design and optimization, and market research-based strategy and innovation testing.
Helping a Telecommunications Provider Launch New Features
A major US telecom company turned to OGC to help them develop a fine-tuned marketing strategy for its new product
WHAT WE DO
OGC’s comprehensive Customer Experience Management (CEM) services can help you research, design, implement and support your CX program as well as optimize your CEM platform to ensure that customer experience is an integral part of your day-to-day management.
CUSTOMER EXPERIENCE MANAGEMENT (CEM)
OGC is a boutique research and consulting firm specializing in Voice of the Customer program design and optimization, and in market research-based strategy and innovation testing.
OGC’s mission is to help companies become more insightful, create happier end-customers and uncover opportunities to grow their businesses. We offer a range of training and insights reporting services to help clients maximize their Customer Experience Management program impact.
OGC also employs a hands-on approach to market research, combining a comprehensive discovery process with advanced data analysis techniques to draw conclusions collaboratively in cross-functional teams.
OGC is headquartered in New York City, with an additional office in the historic district of downtown Tel Aviv, Israel.
Or Gorsky - Director
Or founded the Insights consulting practice at Medallia and authored several units of Medallia’s Operational CEM Certification Course. In 2012 he founded OGC, a boutique consulting group that has become Medallia’s preferred delivery partner for Insights Consulting and Training Curriculum Development.