We are a boutique research and consulting firm specializing in Voice of the Customer program design and optimization, and market research-based strategy and innovation testing.

PROJECT SPOTLIGHT

Helping a Telecommunications Provider Launch New Features

A major US telecom company turned to OGC to help them develop a fine-tuned marketing strategy for its new product

 

WHAT WE DO

OGC’s comprehensive Customer Experience Management (CEM) services can help you research, design, implement and support your CX program as well as optimize your CEM platform to ensure that customer experience is an integral part of your day-to-day management.

CUSTOMER EXPERIENCE MANAGEMENT (CEM)

OGC offers a range of qualitative and quantitative market research services to help companies quantify, measure, estimate and segment their markets.

MARKET
RESEARCH

OGC transforms static presentations into dynamic Tableau dashboards, giving companies the power to extract insights from clear and actionable data visualisations.

DATA
VISUALIZATION
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As a Medallia Certified Advisory Partner OGC offers a range of services - from planning and training to insights reporting and advanced workshops - to help Medallia clients maximize their Custom Experience Management program's impact on customer experience.

Learn more about our CEM offerings

 

CLIENTS

 

ABOUT US

OGC is a boutique research and consulting firm specializing in Voice of the Customer program design and optimization, and in market research-based strategy and innovation testing.

OGC’s mission is to help companies become more insightful, create happier end-customers and uncover opportunities to grow their businesses.  We offer a range of training and insights reporting services to help clients maximize their Customer Experience Management program impact.

OGC also employs a hands-on approach to market research, combining a comprehensive discovery process with advanced data analysis techniques to draw conclusions collaboratively in cross-functional teams.


OGC is headquartered in New York City, with an additional office in the historic district of downtown Tel Aviv, Israel. 

Or Gorsky - Director

Or founded the Insights consulting practice at Medallia and authored several units of Medallia’s Operational CEM Certification Course. In 2012 he founded OGC, a boutique consulting group that has become Medallia’s preferred delivery partner for Insights Consulting and Training Curriculum Development.

THE TEAM

 

CONTACT

OGC Global

245 8th Ave, Suite 112

New York, NY 10011

Email: info@ogcglobal.com

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