Millennial Research 

Millennial Research 

Consulting and Market Research Associate, New York

Consulting and Market Research Associate, New York

Consulting and Market Research Associate, New York

Consulting and Market Research Associate, New York

CASE STUDIES

CASE STUDIES

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    Agenda

    ogc

    Insights Summit 2020

    Friday, January 31st

    New York City

    Read our Key Takeaways
    OGC_comp-960_grid_12_col-v7-eventbrite2.

    Linking CX to Business Outcomes: Background, Objectives and Usage

    Laurie Melton

    Director, Merchant Experience

    American Express

    The Science Of CX

    8.30 AM

    Breakfast

    9.00 AM

    Introduction & Welcome

    Advanced ROI Modeling for the C-Suite

    Jeremy Shapiro

    Lead Data Scientist

    OGC Global

    10.30 AM

    Break

    Building Customer Communities that Last

    Dr. Scarlet Wynns

    Senior Director, Research

    Comcast

    Understanding What Drives CX to Outperform the Competition

    Joshua Leviton

    Manager, Market Research

    OGC Global

    Easy Choice: Reduce Customer Effort to Improve Experience

    Abby Schlatter

    CEO

    commonFont

    12.30 PM

    Lunch

    Data Visualisation

    Designing Experiences for Impactful Operational Change

    Melissa Lemberg

    AMER Leader, Experience Design

    Salesforce

    Infographics and Insights-Based Reports for the Frontline

    Courtney Minor

    Director of Global Consumer Insights

    Gap Inc.

    9.15 AM - 10.30 AM

    2.45 PM

    Break

    Data, Insight, Action: Change Management for Data Driven Culture

    Michael DeMatteo

    Digital Performance Manager

    National Grid

    From Static to Interactive: Evolution of Data Reporting

    Samantha Herrick

    Senior BI Analyst

    OGC Global

    Operational Insights

    10.45 AM - 12.30 PM

    2.15 PM - 4.00 PM

    4.00 PM

    Closing Remarks & Cocktail Hour

    ogc

    Insights Summit 2020

    Agenda

    Read our Key Takeaways

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