CUSTOMER EXPERIENCE MANAGEMENT

CASE STUDIES

Customer Journey Map Validation for Auto Finance Company

After producing a customer journey map, an auto finance company turned to OGC to validate their hypotheses through focus groups and a broad online survey.

Change Management and CEM Training for a Global Brand

A global brand rolling out a new Medallia CEM program partnered with OGC to develop a change management plan and serve as training developer and partner.

Executive CX Reporting Solution for Global Financial Services Company

A global financial services company asked OGC to develop a customizable, engaging and actionable CX reporting solution for multiple executive teams.

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