CUSTOMER EXPERIENCE MANAGEMENT
Customer Journey Map Validation for Auto Finance Company
After producing a customer journey map, an auto finance company turned to OGC to validate their hypotheses through focus groups and a broad online survey.
Change Management and CEM Training for a Global Brand
A global brand rolling out a new Medallia CEM program partnered with OGC to develop a change management plan and serve as training developer and partner.
Executive CX Reporting Solution for Global Financial Services Company
A global financial services company asked OGC to develop a customizable, engaging and actionable CX reporting solution for multiple executive teams.