CUSTOMER EXPERIENCE MANAGEMENT

At OGC, we believe that the key to financial success is prioritizing the customer experience. Therefore, we offer comprehensive Customer Experience Management (CEM) services to help you research, design, implement and support a CEM program that ensures customer experience is an integral part of your day-to-day management.

 

As a Medallia Certified Advisory Partner, and with experience across multiple CEM platforms, we can help you leverage your CEM tool to have maximum impact on CX for your organization.

 

Our services can guide you from program planning through launch and to advanced insights reporting. Explore the categories below for a sample of our services at each program stage.

Learn more by reading our featured case studies here. 

  • Program Roadmap Design

  • One-day CEM Assessment

  • Customer Journey Mapping

  • Survey Design Workshop

PLAN
  • Change Management Roadmap

  • Frontline Quick Reference Guide/Trifold

  • Customized User Guides and FAQ documents

  • Training Webinars

  • Training Videos

  • E-learning Interactive Video Resources

  • Train the Trainer Sessions

LAUNCH
  • Best Practices Guides

  • Actionable Insights Workshops

  • Insights Reporting

  • Custom Data Processing

  • Rapid Key Drivers Analysis

  • Closed Loop Optimization Workshops

  • Text Analysis Optimization

  • Dashboard Optimization

EXPLORE