CUSTOMER EXPERIENCE MANAGEMENT

At OGC, we believe that the key to financial success is prioritizing the customer experience. Therefore, we offer comprehensive Customer Experience Management (CEM) services to help you research, design, implement and support a CEM program that ensures customer experience is an integral part of your day-to-day management.

Early stage

Mature

  • Program Roadmap Design

  • One-day CEM Assessment

  • Customer Journey Mapping

  • Survey Design Workshop

PLAN
  • Change Management Roadmap

  • Frontline Quick Reference Guide/Trifold

  • Customized User Guide and FAQ document

  • Training Webinars

  • Training Videos

  • E-learning Interactive Video Resources

  • Train the Trainer Sessions

LAUNCH
  • Best Practices Guides

  • Actionable Insights Workshops

  • Insights Reporting

  • Custom Data Processing

  • Rapid Key Drivers Analysis

  • Closed Loop Optimization Workshops

  • Text Analysis Optimization

  • Dashboard Optimization

INSIGHTS