Insights Summit 2020

Friday, January 31

New York City


The event is focused on experience management analytics and the intersection of data, technology, and business. The program will consist of three segments, each with a client-led case study describing a challenge and its resolution with practical takeaways, followed by a best practice and methodology session led by OGC Global’s expert consultants.

  • The first segment, The Science of CX, will showcase stories about financial linkage modeling, ROI analysis, and understanding the drivers of certain customer behaviors.

  • The second segment on Operational Insights and Research will encompass case studies on generating improvements based on the results of customer experience survey data, and will be supplemented with discussions on benchmarking and customer research communities.

  • The third and final segment will focus on Innovations in Data Visualization with stories about the integration of operations and experience data by leveraging business intelligence tools.