Insights Summit 2020
Friday, January 31st
New York City
The event is focused on experience management analytics and the intersection of technology and business. The program will consist of three segments, each with client-led case studies describing challenges and their resolution with practical takeaways, followed by a best practice and methodology session led by OGC Global’s expert consultants:
INNOVATION IN DATA
The third and final segment will focus on Innovations in Data Visualization, with stories about leveraging business intelligence tools to integrate operations and experience data.
The second segment, Operational Insights and Research, will encompass case studies on generating improvements based on the results of customer experience survey data, and will be supplemented with discussions on benchmarking and customer research communities.
OPERATIONAL INSIGHTS AND RESEARCH
THE SCIENCE OF CX
The first segment, The Science of CX, will showcase stories about financial linkage modeling, ROI analysis, and understanding the drivers of certain customer behaviors.
Registration is free. We look forward to seeing you there!
Please feel free to view our agenda