OGC GLOBAL

INSIGHTS SUMMIT 2020 

New York City

January 31st, 2020

THE SCIENCE OF CX 
DATA VISUALIZATION 
OPERATIONAL INSIGHTS 
8.30 am
Breakfast
5.00 pm
Reception
3.00 pm
Client Case Study II
OGC's Josh Leviton on Comcast Ancillary Research & Benchmarking
3.30 pm
Room 1: Roundtable Discussion for B2B CX Best Practices
Room 2: Roundtable Discussion for B2C
2.30 pm
Client Case Study I
TBD
2.00 pm
Introduction
OGC's Vivian Urbach
12.30 pm
Group Lunch
11.30 am
Client Case Study I - Tableau 
American Express's Alan Vieiro
12.00 pm
Client Case Study II - Infographics 
Gap Inc's Courtney Minor
11.00 am
Innovations in Data Visualization: Tableau and Infographics
OGC's Samantha Herrick & Or Gorsky
10.45 am
Break
9.45 am
Client Case Study I
TBD
10.15 am
Predictive Analytics
Medallia's Josh Rose & Akash Bose
9.15 am
Financial Linkage 
OGC Global's Jeremy Shapiro & Janna Lemster
9.00 am
Introduction and Welcome

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