LAUNCH

Research shows a strong correlation between how engaged your team is with its Customer Experience Management platform and customer loyalty. Therefore, designing and implementing a training program that will generate enthusiasm for the tool, and train team members not just on functionality but on how to leverage the tool to do their jobs better, is key to a successful program launch.

We design and deliver customized training packages for your company’s CEM programs, helping you determine who to train, when to train them, and how to roll out effective training at scale.

 

Our offerings start pre-launch and will support your program through roll out and into specialized workshops for advanced users.  Our training offerings include the following:

CHANGE MANAGEMENT ROADMAP
FRONTLINE QUICK REFERENCE GUIDE/TRIFOLD
TRAINING WEBINARS
CUSTOMIZED USER GUIDES AND FAQ DOCUMENTS
TRAINING VIDEOS
E-LEARNING INTERACTIVE VIDEO RESOURCES
TRAIN THE TRAINER SESSIONS

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