PLAN

Laying the foundation for an effective CEM program begins with understanding your organization’s relationship with its customers and designing a program that can efficiently collect feedback across the most important topics.

Lay out the timeline, work streams and processes for your CEM program development to provide focus and guide you end to end.

PROGRAM ROADMAP DESIGN
PROGRAM ROADMAP DESIGN

Use Medallia’s CEM technology to evaluate the extent to which your company is customer-centric.

ONE-DAY CEM ASSESSMENT
ONE-DAY CEM ASSESSMENT

Map the entirety of your customer’s experience with your company, identifying key interactions and any pain points along the way.

CUSTOMER JOURNEY MAPPING
CUSTOMER JOURNEY MAPPING

We will collaborate with key internal stakeholders to guide the team in how to design effective ongoing customer feedback surveys.

SURVEY DESIGN WORKSHOP
SURVEY DESIGN WORKSHOP